Pickle N Pins
Information about Pickle N Pins
Opening hours
- sunday: 9h-22h
- monday: 9h-22h
- tuesday: 9h-22h
- wednesday: 9h-22h
- thursday: 9h-22h
- friday: 9h-1h
- saturday: 9h-1h
Pickle N Pins is your ultimate destination for fun and entertainment! Located in Metairie, LA, we offer exciting duckpin bowling experiences, pickleball & padel courts, a variety of arcade games, and delicious food and drinks. Perfect for family outings, group events, and celebrations, our vibrant atmosphere and top-notch amenities ensure a great time for everyone. Join us for a memorable experience and create lasting memories!
Our comment from Padel.us about Pickle N Pins:
Pickle N Pins is an exciting venue where fun and food come together, perfect for gatherings with friends and family. Customers have praised the place as 'adorable', making it an ideal setting for various occasions, whether it's a girls' night out, team building, or simply enjoying quality time with loved ones.
With fantastic amenities, including multiple indoor pickleball courts, duckpin bowling, and a huge arcade, this venue offers something for everyone. Reviewers particularly enjoy the massive selection of games that cater to all ages, which creates a lively atmosphere for all guests. The helpful and accommodating staff, especially Manager Corey, often provide friendly service that enhances the overall experience, earning them commendations from regular visitors.
Furthermore, the food options have been a highlight for many—dishes like tacos, sliders, and loaded fries have been particularly noted for their deliciousness. Customers appreciate the thoughtfulness that goes into meal preparation and the effort to maintain a clean and welcoming environment.
However, it is suggested that the venue could benefit from increased staffing to meet the demands of a busy setting; this would further improve service efficiency. Overall, Pickle N Pins is a great place to unwind and indulge in various activities, and visitors are eager to return.
Pickle N Pins: Reviews
Negative experience: Get more and better staff
Fantastic experience: Adorable! Great for girls night... guys night... team building... family time... love that there was a bar in the middle of the place. Huge arcade that rivals many other places... but the food selection...was perfection... tacos, loaded fries, Cobb salad with blue cheese, pizza, sliders... yeah we got all of it... and it was delicious. The guys that made our food were so nice. Everything was so thoughtfully done. Had 2 drinks broke a sweat, ate some food with my girlfriends n we didn't even do everything. Did I mention it was a Wednesday? Wonderful fun, gunna drag my teenager here this weekend!
Fantastic experience: Great Venue for pickleball and more! I'm there at least 4 times a week. Super friendly accommodating staff like Mgr Corey who's always gives us a friendly greeting , always willing to listen and help make our experience better. Couldn't ask for a better experience! We've been playing there since June with our senior group, who all love it. Some have brought or planning to bring their grandkids to play the duck pins, ping pong, and darts as well as all the lawn games. We have and friends we've introduced pickleball too, and all have enjoyed Picklenpins! It's a bonus that they've adjusted prices for the summer and we're getting great value, convenience, and an accommodating bar and great nibbles! Can't recommend it enough! Try it, you'll be back for more. UPDATE! I can't say enough about PicklenPins! Our group is still going strong! This week alone, we were playing pickleball 4 times this week so far. We are so happy there and our Pickleball players are progressing exponentially! We held a End of Summer social and Corey and his Team had all of our food ready ASAP, right after our impromptu tournament! PickleNPins is ON The Ball!!! So much to do for the Whole Family, friendly welcoming Staff and those pork sliders and the new Thin Crust Pizza are delicious!! #PicklenpinsIZthe best! Our group is growing every week, adding to new players and introducing them to Pickleball and this is the place to do it!! Dink, Volley, Sip, Serve, Snack, Enjoy, Repeat! We're here 3 days a week regularly and pop in all the time! It's a great community!
Hi, Bonnie
We are honored to hear that you’re here multiple times a week and bringing new friends into the Pickle N Pins family- That's the biggest compliment we could receive
We're happy to hear that your senior group has made this a regular spot and that you're sharing the fun with grandkids and friends — that’s exactly the kind of community we love to see grow here!
We've already passed on your kind words to Corey. He was happy to know he's made a positive impact on your visits. And yes, we’re excited about the updated summer pricing too — making it easier to enjoy all the fun without breaking the bank.
Thanks again for choosing us and recommending us so highly.
We can’t wait to see you back again soon!
Negative experience: If I could leave zero stars I would. Went for my friend’s birthday party and got 7 brew for the group before going in. When I got to the door there was a sign that said no outside food or drink. I was holding a cake and all the 7 brew drinks in my hands so I went inside to put the cake down and give my friends their 7brew and tell them we need to drink it outside. They were in the middle of ordering food, so I sat the 7 brew on the table nearest to the front door and stood by it waiting for them to be done. The bald man that works behind the bar approached me to tell me that no outside food or drink is allowed. I told him okay and that as soon as my friends were done ordering at the kiosk that was 2 feet away from us that we would go outside. 30 seconds later he picked up my friends full drinks off the table and threw them away. I have no problem with rules being enforced, but I think that it is totally inappropriate to touch and discard someone’s personal items without permission. I would have rathered him tell me that if I didn’t take the drinks outside immediately, then I would be forced to leave instead of touching and throwing away my stuff. The whole interaction was completely unprofessional in my opinion and really tainted my entire experience. Will not be back.
Hi, Allison,
we’re sorry to hear about your experience and understand how upsetting it must have been.
When the team member approached you after you acknowledged the signage upon entrance, it seems as if you were given time to either take the drinks outside or enjoy them outside in accordance with our no outside food or drink policy, which is posted on our doors and inside the facility.
After the policy was not followed, the drinks had to be discarded. These policies are in place for specific reasons related to our food and drink vendors, and we are required to enforce them to ensure compliance and safety for all guests. We apologize that the situation wasn’t handled in a way that felt respectful, and we’ll be reviewing this with our team to make sure enforcement is professional while still following our rules.
Thank you for sharing your feedback.
Fantastic experience: Corey was great, served every drink with love
Thank you, Ravyn, for the incredible feedback! We appreciate you stopping by and visiting with us.
See you again soon!
Fantastic experience: Corey is the best at this job.
Hi, Brittaney!
Thank you so much for sharing this! We’re so happy you stopped by and that Corey was able to contribute to your overall experience.. he really is the best!
We’ll be sure to pass along your kind words to him.
Please come back in and see us again soon!
Negative experience: Terrible customer service. Would not recommend this place to anyone.
Hi, Dylan.
We regret to hear that you did not have a great experience while visiting Pickle N Pins.
This is definitely not the impression we want any of our guests to leave with. If you don't mind, please send any additional information regarding your visit to [email protected] - we would like to understand what went wrong during your visit and have the opportunity to correct this issue.
Thank you, and we look forward to hearing from you!
Fantastic experience: Awesome place 2 indoor tennis courts and 5 pickle ball courts. Lots of fun unique games for kids and families. Really cool place.
Thank you Jon Paul for the fantastic feedback!!
Fantastic experience: A great safe, clean, place to socialize, eat, and play pickelball with friends and family.The court markings and nets are excellent. The staff is welcoming, knowledgeable, and accommodating.
Thank you, Carole, for the thoughtful feedback!
We're happy to hear that you enjoyed your visit- also that you felt it was a safe and clean place to eat and socialize! That's such a great compliment that we will gladly accept!
We hope to see you again very soon!
Fantastic experience: Nice place fun event
Thank you for the great feedback and for visiting with us at Pickle N Pins, Ray!
Can't wait to have you back in again soon!
Positive experience: Great place for the whole family fun and games for all ages
Thank you Florencio for the great feedback!
Negative experience: If I could give this place a zero I would. Terrible bar service and front desk guest service people.
Hi, Casey.
We’re very sorry to hear about your experience and sincerely apologize for the service you received at both the bar and front desk. Providing excellent customer service is important to us, and we appreciate your feedback so we can address these issues and improve for future visits. We hope you’ll consider giving us another chance to provide a better experience.
Negative experience: The 1 star is just for the food experience alone. I ordered nachos with fried chicken, when my order was ready there was no fried chicken, I shrugged it off, sat down and started eating the nachos, the cheese was very cold and gritty. That made me get up and go back to the kitchen to let them know that my food is cold and the chicken was missing to which they rudely scoffed and said “took you long enough to come up here” mind you, it wasn’t even 5 minutes after I sat down, I got back up. They remade my nachos and the cheese was still cold as ice with the hot chicken on top. It ruined my entire experience there, we will not return.
Hi, Katie
Our team has already informed us about this incident, and we want to sincerely apologize for your experience. At the time, our text message system was unfortunately not receiving messages, which prevented us from notifying guests when their food was ready.
While our team has stated that they were able to serve you appropriately, we understand your frustration and will be reaching out directly regarding the rest of your review and the comments that were made to you. This is absolutely not how we want our guests to feel or be spoken to, and we will be addressing this internally to ensure it doesn’t happen again.
Thank you for bringing this to our attention and we hope you allow us the opportunity to correct this for you.
Fantastic experience: Visited in August 9, 2025 for a family night out and had a blast! Pickle N Pins has 6 indoor pickleball courts, plus padel, duck pin bowling, Krazy Darts, axe throwing, and an arcade. The courts are in great shape, and the staff was friendly and helpful. While we played pickleball, the kids bowled and played games—perfect setup for keeping everyone entertained. Food and drinks are served on site, making it easy to stay and enjoy the night. Court rentals are about $40, so it’s more of a social experience than a budget drop-in, but worth it for all the variety and atmosphere. See our full review on our sister company Dink and Dash on Instagram @dink_and_dash
Wow, thank you so much for the detailed feedback!
We appreciate you stopping in and visiting with us for a family night out and pleased to hear that our facility was in great shape, while our team provided excellent customer service while you played pickleball and the rest of your family bowled and played games!
We love to know that you felt there was something for each person in your family to do-- this is exactly what we had in mind with PNP and our families!
We hope to see you and your family back in again very soon!
Fantastic experience: I always have a good time when I come here. The staff is wonderful. Especially Monet! We celebrated my birthday there and she was alone working the counter and the bar but she was still extremely helpful and had a great attitude!
Thank you for the great feedback and visiting with us!
We hope to see you again soon!
Negative experience: To start, I usually have a great time here every time I come here, which is usually at 1-2 times a week. My grievance this time is related to the food/drinks situation. I’ve brought outside snacks/food in before, multiple times. For reasons unknown to me, 8/8/25 at about 2200, my half eaten Chipotle bowl that contained double chicken was thrown away by the manager. I was not in the middle of a game. He walked behind me & started collecting the food. I turned over and said “hey, I still have food in there.” He replies bluntly “you can’t have outside food in here” as he continues to grab the bag and other drinks on the table. There was no opportunity to take my stuff outside nor did his tone suggest any sympathy for this new rule or enforcement of rule. On my way out of the establishment, I looked at the door that I had originally entered and did NOT see any sign saying “No Outside Food” (see pictures). Are there other entrances? Sure. But if no outside food is the rule, there should be a sign at the doors so I can turn around to put my food away. Usually a 4* place but yesterday was a 2* experience.
Hi, Vince
We truly appreciate you being a frequent guest with us and are sorry this experience left you feeling disappointed with your visit.
Our team members did approach you during your visit to let you know that outside food isn’t permitted inside the park. When the food was left unattended, our team cleared the table of the remaining items. While we understand it may not have been clear from the door you entered, our management team did speak with you before any action was taken.
We’ll review our signage to make this policy more visible to guests, and we appreciate you bringing this to our attention. We value your feedback and hope to welcome you back for the great experiences you’ve enjoyed with us in the past.
We also received your Yelp review and will be sharing the same response there.
Negative experience: The food was cold and not good. & for $6 a taco .. we were pretty upset they barely had anything on it especially the steak one. The drinks were pricy. Beers started at $7. Half the machines were malfunctioning. The staff wasn’t welcoming or helpful with the exception of the bartender. It was empty and they didn’t have a lot to do honestly. The bowling area was mini pins and balls.. very disappointed. It’s not a spot you would plan to spend your day at or have as a date night. I guess we were expecting more. We wasted money and didn’t really have fun, and left hungry after buying food.
Hi, Janae.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn’t what you had hoped for.
It looks like you ordered the Grilled Carne Asada taco, which includes angus beef, cheese, onion, and cilantro. Typically, each taco comes with 4–5 pieces of meat. From the photo you provided, it appears the taco may have already been partially eaten, so it's difficult for us to assess the portion accurately.
We would have needed to see it as it was served in order to properly address the concern, but we’re happy to look into it further if you reach out directly.
As for our activities, duckpin bowling is a unique experience, and we do describe how it works on our website to help guests know what to expect. That said, we understand it’s not for everyone. In addition to duckpin, we offer pickleball, padel, axe throwing, darts, and a variety of free courtyard games like Connect 4, washers, table tennis, and cornhole for those looking for something more laid-back.
Thank you again for your feedback—we appreciate it and hope to have the chance to welcome you back.
Positive experience: Didn’t get my 100 ounce of beer 72ounce maybe. Need better cocktail waitress. Also asked for oranges twice, get none. Still charged full price. Second review. 3 stars best service I got in the city of hospitality! 3 stars for neutral. And I can upgrade to 5 stars. I can tip, depends on the service! Yall know for sure I can tip!
Thank you for sharing your experience with us - We apologize for any inconvenience and will take this feedback into consideration moving forward.
Fantastic experience: Love the environment
Fantastic experience: Fanatstic experience
Hi, Todd! We appreciate your 5-star review!
It's exciting to hear that you had a wonderful experience with us. We hope that you will come back and visit with us again soon!
Fantastic experience: Great place to play pickleball! Good court surface and good nets. Very good lighting. They also have other games as well as food and drinks (alcholol and soft)
Thank you for the awesome feedback, James! We appreciate you stopping in and your recommendations!
We hope you come back and visit with us again soon.
Fantastic experience: Had a great time playing pickleball! Corey & Destiney were awesome, accommodating, and knowledgeable about the game!
Austine, we're glad you had a great time!
Corey & Destiney will definitely appreciate the shoutout. They’re all about making sure everyone feels welcome and ready to play. Come back and hit with us again soon!
Fantastic experience: Destiny and Corey were so accommodating and provided us with a lot of information. The food was good and the vibe was great. I had a lot of fun.
Hi, Railen
Destiny and Corey will be so happy to hear this. It sounds like you had an awesome time! Great food, good vibes, and helpful people... that’s exactly what we aim for. Thanks for coming out and making it a great one with us!
Fantastic experience: Such a fun time with pickle ball! Cory,Destiny, and Felix were so helpful and nice defitnely check out this place if you want to do something fun with friends or a date night !
Thank you, Maya, for the incredible feedback!
We're ecstatic to hear that you had a great time playing pickleball with us and Corey, Destiny, and Felix provided wonderful customer service while visiting!
We appreciate the recommendation and hope to see you again very soon!
Fantastic experience: We have been several times already. Courts are super nice and the food is priced good and delicious. We got the pizza it was great. Just wish the bar tender was always available when open. I have yet to see them.
Hi, John.
Thank you for taking the time to leave a review and for being a returning guest—we truly appreciate your support! We're glad to hear you've enjoyed the courts and the food, especially the pizza.
We also appreciate your feedback regarding the bar service and will be looking into staffing to ensure better availability moving forward.
We look forward to welcoming you back again soon!
Fantastic experience: Great time always
Thank you, Ben, for the incredible feedback.
We appreciate you stopping by and happy to hear that you always have a great experience as a returning guest-- That's the best compliment to receive!
Thanks again and we can't wait to see you back!
Negative experience: Very disappointed when you buy a game card it's only for the arcade not for any of the other activities but no one tells you that. Food even though it was tasty was a rip off because the website shows you get two tacos for $6, they only served us one. I probably won't be back.
Brenda,
Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with your visit. We’d like to clarify a few things that may help:
Our taco pricing is listed as "per taco" — this is displayed on our self-serve kiosks and menus when placing an order. To help us look into this further, could you let us know which taco(s) you ordered and what day and time frame you were here?
Regarding the arcade game cards, we apologize for any confusion, but they are valid for arcade play only, and our activity pricing is also displayed both in-store at check-out and online so guests can see exactly what each experience costs before purchasing.
We truly appreciate your feedback and would love the opportunity to make things right. Please feel free to message us directly with more details.
We hope that you will come back and give us another chance, despite the circumstances.
Fantastic experience: To be honest, I don’t really understand the negative reviews on here about Pickle N Pins. I’ve only played here a couple of times, and I’ve never had a problem with my play time or with anything at all. Service is nice, courts are clean, and the inside aesthetic gives off a chill vibe. The pricing for courts are actually pretty decent if you split it up with your fellow players. Not to mention, they serve food and drinks here too (the club sandwich here is really good). I can’t speak for anyone else, but I had a good time playing here and I’d honestly come back again whenever I have the chance.
Hello, Ryan!
We appreciate you taking the time to share this.. seriously, thank you!
We’re glad you’ve had a great experience at Pickle N Pins and that you’re enjoying the courts, the vibe, and the club sandwich.
It means a lot to hear from you! We appreciate your kind words and for stopping by!
Can’t wait to have you back on the court soon!
Fantastic experience: Great indoors place for this heat wave!
Hi, Juan!
Thank you so much for taking the time to share your feedback with us!!
We’re so glad you stopped by and spent part of your day with us.
It means a lot to hear that you consider us a great venue, especially with these summer temperatures making indoor fun even more important.
Whether you're coming to cool off or just enjoy some time with friends and family, we love to hear that we are the go-to spot for you.
We can’t wait to welcome you back again soon!
Fantastic experience: This place is relaxing, with many different things to do a person should not get bored!
Thank you, Leonard, for the amazing 5-star review!
We’re so glad to hear you found Pickle N Pins to be a place full of non-stop fun—that’s exactly what we were going for when we created it. We really appreciate you stopping by and taking the time to share your feedback.
Hope to see you again soon!
Negative experience: Pickle and Pins was a major disappointment. The place was clearly understaffed — we waited far too long for cold food! , The service throughout was slow and careless. No one seemed interested in checking in or addressing basic needs at the table. To make matters worse, the food came out cold, as if it had been sitting out for a while. When we brought it up, the staff didn’t seem to care or offer any solution. What’s most frustrating is the pricing. For what they charge, you’d expect at least decent service and hot food. Instead, we paid premium prices for a mediocre experience. Between the poor customer service, cold food, and high rates, this place isn’t worth the visit. Definitely won’t be back.
We're really sorry to hear about your experience at Pickle N Pins- this is definitely not how we want our guests to feel when they leave our facility.
Waiting too long, receiving cold food, and not being taken care of by the staff is unacceptable, especially when you're paying for the full experience. We understand how frustrating that must have been, and we truly apologize for the lack of service and attention you received.
We've already shared your feedback with our management team and are looking into what went wrong during your visit. This isn’t the standard we hold ourselves to, and we’re taking it seriously so we can make the necessary improvements.
Thank you for sharing this feedback with us.
We hope that you will allow us the opportunity to fix these issues.
Thank you,
Pickle N Pins Team
Negative experience: We took the family and kids at 11:20ish pm. The hours of operation listed the place open till 1am, which it is not and clearly false advertising. When we checked in, Destiny, who by the way is an amazing employee, said that we could have the whole hour they would still be there. At 11:45 the first employee came and told us to clear courts time to leave. We discussed with her how we were told we could stay. She said had to speak to the manager. That is when Jerimah came. Absolutely rude and zero customer service skills. At that point it was 10-15 more minutes left of playing time. He could have easily accommodated us since listed hours was till 1am. After spending some time talking with Jeremiah we left. At this point it was 12:20. We asked for a refund and he claimed he had no idea how to do it. Long story short, save your money bad service isn’t worth it to go there for the hefty price tag. Hope the owners recognize this and make changes or this is how businesses go under.
Thank you for taking the time to share your experience.
We’re truly sorry for the inconvenience and frustration this situation caused between you and others.
it’s not the experience we want anyone to have at Pickle N Pins.
We want to assure you that we’ve already brought this to the attention of our management team and have taken steps to address it with the staff involved. This includes reviewing the incident thoroughly to make sure it’s fully understood and does not happen again moving forward.
We’ve also clarified closing procedures with our team to ensure guests are given their full time and treated with respect at all times.
We sincerely apologize for any miscommunication or negative interaction you experienced.
Negative experience: If I could put less I would. Great concept and fun place but you don't get your full hour if you come after 11 even though you are told you will and they are open till 1am. Employees were ready with bags and walking out the door at 1210 including the manager Jeramiah. Why not let your group finish their hour since you are technically open till 1? Isn't that just good customer service? Pay $50 for an hour on a court and you cant let us play for 20 more minutes and finish the hour? The published timings should show 12 not 1 online, on the door, right by the register while you pay. Disappointed that this local establishment seems to not care about the locals. Destiny is the only good person working at this establishment and personally I want to help her find a better job.
Thank you for taking the time to share your experience.
We’re truly sorry for the inconvenience and frustration this situation caused between you and others.
it’s not the experience we want anyone to have at Pickle N Pins.
We want to assure you that we’ve already brought this to the attention of our management team and have taken steps to address it with the staff involved. This includes reviewing the incident thoroughly to make sure it’s fully understood and does not happen again moving forward.
We’ve also clarified closing procedures with our team to ensure guests are given their full time and treated with respect at all times.
We sincerely apologize for any miscommunication or negative interaction you experienced.
Negative experience: We came here specifically because their hours said they were open until 1AM, and we booked a full hour expecting to be able to use all of it. Instead, we were told to leave early and didn’t even get the full time we paid for. No explanation, no heads-up, and definitely no apology. It felt like they just wanted to close up early and didn’t care that we had made plans around the posted schedule. Super unprofessional and frustrating. If you’re advertising late hours, you should honor them. Definitely won’t be coming back, and I wouldn’t recommend this place to anyone looking for a reliable spot to play. Destiny was great and I hope she can get a better job. Jeremiah on the other hand was very rude
Thank you for taking the time to share your experience.
We’re truly sorry for the inconvenience and frustration this situation caused between you and others.
it’s not the experience we want anyone to have at Pickle N Pins.
We want to assure you that we’ve already brought this to the attention of our management team and have taken steps to address it with the staff involved. This includes reviewing the incident thoroughly to make sure it’s fully understood and does not happen again moving forward.
We’ve also clarified closing procedures with our team to ensure guests are given their full time and treated with respect at all times.
We sincerely apologize for any miscommunication or negative interaction you experienced.
Negative experience: bad customer service, kicked us out so they could go home
Thank you for taking the time to share your experience.
We’re truly sorry for the inconvenience and frustration this situation caused between you and others.
it’s not the experience we want anyone to have at Pickle N Pins.
We want to assure you that we’ve already brought this to the attention of our management team and have taken steps to address it with the staff involved. This includes reviewing the incident thoroughly to make sure it’s fully understood and does not happen again moving forward.
We’ve also clarified closing procedures with our team to ensure guests are given their full time and treated with respect at all times.
We sincerely apologize for any miscommunication or negative interaction you experienced.
Negative experience: Workers are horrible. Place says it is open till 1 am but the workers kick people out at 12 because they want to go home and they will scam you and not give you your full time NEVER come here. Workers name who is especially disrespectful is Jeremiah please avoid here if you do not want to be scammed.
Thank you for sharing your feedback with us, and we’re genuinely sorry for the experience you had.
We understand how frustrating it must have been to feel rushed or not receive the full time you expected.
We’ve already addressed this issue with our team and are working to make sure it doesn’t happen again. Any miscommunication around closing times or guest experience is something we take seriously, and we apologize for the inconvenience it caused during your visit.
Fantastic experience: Great place for family fun day! We will definitely be back soon!
Hi, Rachel! We're so happy that you had a great family fun day at Pickle N Pins!
Thank you so much for visiting and sharing your feedback with us!
We can't wait to see you back here again!
Fantastic experience: Loved it.
Thank you, Glenn, for the 5-star review! We appreciate you stopping in and hope to welcome you back in again very soon!
Fantastic experience: Great place for pickleball! The facility is top notch with plenty of fun things to do for adults of all ages
Thank you, Mark, for the awesome feedback!
Positive experience: The pickeball courts need some TLC. Some areas of the court have dips and surfaces that are not even. The fences looks like they can get a makeover. I enjoy coming here but please maintain the facility, especially the courts. Some parts the AC leaks water on the court also!
Hi, Hung.
Thank you for taking the time to share your feedback with us— and for being a valued part of our pickleball community. We’re glad to hear that you enjoy playing here, and we appreciate your observations!!
To clarify, there are no structural issues with the courts themselves, but you are correct that we recently experienced some AC-related leaks that may have impacted certain areas of the playing surface. We’re happy to report that those issues have since been resolved.
We truly appreciate your input and look forward to welcoming you back soon.
Fantastic experience: I recently had the pleasure of being greeted by Chesle during my visit to Pickles an pins and I must say, she made the experience truly enjoyable Chesle greeted us with a warm smile and a friendly demeanor that instantly made us feel welcome. she provided excellent recommendations and was very attentive to our preferences.
Hey, Jacob!
Thanks so much for the review!
We're pleased to hear that Chesle made your visit such a standout experience. She's pretty much a rockstar when it comes to hospitality :-)
We'll be sure to pass this along to her. We can't wait to welcome you back in!!
Positive experience: There are lots of options for food, drinks, and things to do (both for free and paid). We really enjoyed the digital darts, corn hole, connect 4, and arcade. We went in the middle of a weekday, so the staffing was a little light. Will definitely go back, though!
Thanks for the awesome review, Kathryn!
We love to hear you enjoyed the variety of food, drinks, and activities here at Pickle N Pins, especially the digital darts, cornhole, Connect 4, and arcade.
We appreciate you swinging by during the weekday, and we understand that staffing can be a little lighter during those times. We're always working to balance our team to ensure everyone has a great experience.
We hope you will come back and see us again soon!
Negative experience: Do not go there! You cannot order food without submitting your PHONE NUMBER. Oh and they will promise you that they won't sell it but we all know they WILL! They make their money by selling your information. And if they don't sell it they will be hacked and it will be stolen. I will never buy any product that requires me to give THEM information about ME!
Hi, Tracey!
We appreciate your feedback.
We completely understand your concern and want to clarify why we ask for a phone number when placing a food order. Our system uses your number solely to notify you via text when your food is ready for pickup — this ensures quick, accurate service, especially in a large facility like ours where guests may be enjoying multiple activities across different areas.
Because food can be ordered from various points throughout the venue, texting is the most effective way to reach you wherever you are. We want to assure you that we do not sell or share your information, and protecting our guests' privacy is a top priority of ours. We appreciate you taking the time to share your concerns, and we’re always here if you would like to contact us directly!
Fantastic experience: The dickpin bowling was a blast! Something different from the ordinary. The food was great. The staff were very friendly! Very clean! It’s also a great place to pickleball!
Thank you, Mandy, for the wonderful review and compliments!!
Duckpin bowling is definitely a great time and we're so happy to hear that you not only enjoyed that, but also our food and staff!
We would love to welcome you back in again for some pickleball!
See you soon
Fantastic experience: A little expensive but tons of stuff to do Here. Fun place to hang out for kids and adults of any age
Thank you Owen for the awesome 5-star review!! We appreciate you sharing your feedback with us.
We will be sure to share your feedback with our team about pricing to review.
Thank you for stopping in... We hope to see you again soon!
Negative experience: Literally paid for axe throwing and a guy set us up with the instructions. Then 20 minutes into playing, another guy said we weren’t in the system even though our account got charged. So then said we “should” get a refund and would have to pay again. Employee was rude and other employee that rung us up just sat there and watched us basically get sent out and did not say anything.
Hi, Alexandra.
We sincerely apologize for your experience-- This definitely sounds frustrating, and we’re really sorry for the confusion during your visit.
In some cases, there can be an issue with debit or credit card transactions where the payment doesn't fully process on our end. It might look like a charge is pending on your account, but if there was an error in the middle of the transaction, the funds never process through on our system. The "pending" amount drops off after a short period, and you won’t be charged.
That said, we’d love to check in with you—was this ever resolved on your end? Did the charge go through, or did the hold eventually fall off? If you're still seeing the charge or have any doubts, please feel free to reach out to us directly, and we’ll be happy to look into it further!!
We appreciate your patience, and again, we’re sorry for the confusion and how this situation was handled.
– Pickle N Pins Team
Fantastic experience: Great service and hospitality!! Monae and Corey were amazing!
Randa, thank you for the awesome review!! We appreciate you stopping in and visiting with us.
We love to hear that our team provided wonderful service and hospitality!
Monae and Corey are fantastic- We will be sure to share your feedback with them!
Come back in and see us again soon!
Negative experience: The Manager is sketchy and her and the other owner or manager were inappropriate, hopefully they are married. This whole place needs to be inspected the food was undercooked and the place is just dirty.
Hi, Isarella.
Can you please reach out to us at [email protected] for more details regarding your visit.
Thank you
Fantastic experience: It was super fun for my 33rd bday
Hi, Stephen!!
Happy 33rd birthday!
We’re so pumped to hear you had a blast celebrating with us! Hope you had the perfect mix of fun! Thanks for choosing us to help make your day special, and we can't wait to celebrate with you again next year!
Fantastic experience: Nice little hidden gem in Metarie vibe was good and really nice atmosphere. I ended up doing the duckpin bowling which I haven’t done in years. Food was good and so were the drinks. I plan on returning soon!!
Hey there! We’re so glad you discovered our little spot in Metairie –
it’s awesome to hear you enjoyed the vibe and atmosphere!
Duckpin bowling is definitely a fun throwback, and we’re excited you got to relive the experience with us. We're happy to hear that you liked the food and drinks too! Can’t wait to have you back for another round of bowling and good times.
See you soon!
Negative experience: Tl;Dr Maybe good for young kids, not if you want to just play pickleball. Came to specifically try out the pickleball courts. I have a group that plays regularly at City Park and The Exchange in town. Price at Pickle n Pins lands between those two. Pros: Cheapest book-in-advance air conditioned space I'm aware of in the city. If you had a group that also wanted to play darts, bowling, etc, this might be a place to entertain them too. Cons: The vibe is just off. It's an open warehouse that feels like every bar and smokers lounge game from the 90's shoved in haphazardly. Echos like crazy, and I could barely talk loud enough to have my pickleball partner 6' away hear me. No chance of screaming across the court to be heard. LOTS of kids, so catering to families may be their thing. Pickleball courts are split by 4' tall fences, so expect balls to go everywhere.
Hi, Russell.
Thank you for taking the time to share your feedback! We’re glad to hear you enjoyed the air-conditioned space and the ability to book in advance. At Pickle N Pins, we aim to create an open, family-friendly venue that welcomes all ages. We offer pickleball, padel, and a variety of activities like darts and duckpin bowling, making it a perfect spot for friends and family get-togethers.
We understand that our space may feel different compared to other places you're used to, and we appreciate your perspective. Since we're a newer venue in the area, we’ve intentionally designed the space to accommodate a variety of activities and provide plenty of room for our guests.
This way, people can enjoy different attractions without feeling crowded. While we cater to families and groups, we also strive to create a welcoming environment for all players, whether you're here for pickleball or exploring other fun options, individually!
We appreciate your thoughts and will keep them in mind as we continue to improve.
We hope to have you back soon for a better experience!
Positive experience: I absolutely loved this place for the most part. Amazing courts, and designs. One thing I didn't like was that the staff had lots of attitude. I asked for the wifi password and she seemed real disgusted and gave me a look. Despite that, my friends and I had lots of fun.
Fantastic experience: Awesome Pickl Ball Courts.
Thank you Ronny for the great 5-star review!! We're pleased to hear that you enjoy our pickleball courts!! We can't wait to welcome you back in!
Fantastic experience: The only place in the city with axe throwing for minors, I had a great time doing that.
Hi, Witt
Thanks for the great review! We're so glad to hear you had a fantastic time axe throwing with us. It's awesome that we could offer that experience for minors, and we hope it was a fun and memorable adventure. We look forward to seeing you again for more excitement!
Negative experience: Bartender was amazing and friendly then the experience went down hill from there. We paid for the bowling and it was terrible its a ⅓ of a lane, and isn't enjoyable for adults, which this place promotes. I asked to switch attractions because it was boring, but the manager had an attitude and argued with us back and forth about how we should have went looked at the bowling before paying for it. When we booked online and them even telling people to go look before paying for it, is telling me that other's hadn't enjoyed the bowling either. The food took at least an hour but still was cold. The sliders was the only well made item we received. Overall has potential but not with the current manager or attractions.
Hi, Chynia. Thank you for sharing your feedback with us.
We regret to hear that your experience wasn’t up to expectations. Duckpin Bowling is a different take on traditional bowling, with shorter lanes that accommodate the unique dynamics of the smaller equipment. While it’s not the same as traditional bowling, it’s designed to offer a fun twist. We apologize that this wasn’t what you were looking for, and we understand that it may not be for everyone.
We also want to address your concerns about the manager’s response. We deeply regret that you didn’t receive the assistance you needed, and we’re truly sorry for the way that situation was handled. We’ll be reaching out to our team to investigate further and ensure better service moving forward.
As for the bowling, we do describe Duckpin Bowling on our website when booking, so guests can understand the type of experience they’re booking. We’ve had a lot of positive feedback from guests who enjoy the unique approach, and we haven’t had other complaints about the format, yet.
We also apologize for the food delays and that it wasn’t served at the standard we have created.
We’re looking into this to investigate further.
We appreciate you taking the time to share your thoughts, and we’d love another opportunity to make things right. Thank you again for your feedback!
Negative experience: I would not recommend if you are looking for a lot of arcade games to play. Just a heads up, they only accept card only!
Hi, Imani-
Thank you for sharing your feedback and visiting with us.
We would like to clarify the reason behind your "2-star" rating. Was your rating primarily due to the expectation of an arcade experience, or was it related to our cashless policy?
To provide some context, we are not an arcade facility, though we do offer a wide variety of arcade games for guests to enjoy during their visit. Additionally, we have been a cashless business since our opening and do not have plans to accept cash in the future, as this policy ensures the safety of all our guests and staff.
We appreciate your input and hope that you will give us another opportunity!
Fantastic experience: We celebrated my son’s 7th birthday party at Pickle N Pins yesterday afternoon and we had such a wonderful experience! Thank you to the amazing staff who checked in on us and were helpful and courteous the whole time. The facility is fabulous and super fun for both kids and adults. We spent most of our time playing on the pickleball courts, but corn hole, ping pong, shuffle board and the arcade were all popular as well. We loved the food and drink options (special shout out to the bartender Kristen!). Everything was so easy and well done. Highly recommend everyone check this place out. So glad to have Pickle N Pins locally in the New Orleans area - we will be back to support soon!
Hi, Lydia!
Thank you so much for the 5-star review!
We love to hear that your son had a fantastic birthday party with us- Thank you for considering us to host for you! We have shared your feedback and kind words with our team and they appreciate every kind word that you have shared!
It sounds like you made the most of everything we have to offer, from the pickleball courts to the arcade—and we’re pleased that the staff, especially Kristen, made your experience even better. We can't wait to have you back again soon!
Fantastic experience: I was soo shocked to see bad reviews I had to get on here n say something!! Man this place was dope perfect for a guys night out or wven if you got kids . The duck pin bowling was super fun and we definitely playing pickle ball next time. The steak quesdilla and nachos were on point especially with a giant beer tower. Service was awesome . The chef was hustlin hard and the bartender Kristin was super nice and answered all our questions. Can't wait to return
Jordan!
Thank you so much for taking the time to share your experience with us! We love to hear that you had such a great time with us!! Duckpin bowling is definitely a hit, and we’re excited for you to try Pickleball during your next visit—it’s always a blast! If you enjoy it enough after your initial experience, we do have awesome monthly memberships available!
We’re happy to hear that you enjoyed the steak quesadilla, nachos, and, of course, the beer tower—it’s the perfect combo for a night out. That's exciting to hear that Kristin and our chef made such a positive impression; we’ll make sure to pass along your kind words to them!!
Thanks again for your support and for giving us a shoutout!
We can’t wait to welcome you back soon for even more good times.
Negative experience: $6.00 for each taco?! Walk back and forth for a fountain drink Games don’t last long for $2
Hi!
Thank you for taking the time to share your thoughts! We’d like to clarify that the Grilled Carne Asada Street Tacos you ordered (per the image provided), should have been $5 each, not $6. Please clarify with us if this did not match the price that you paid per taco. These tacos are made with premium Sangrera Farms— grain-finished, 42-day dry-aged Angus beef sourced from local farmers. The quality of the ingredients and the rich, bold flavors make them a standout item that we’re confident is worth the price that is set for it.
As for the fountain drink refills, we apologize that we do not have servers as our food hall is designed to replicate the feel of an indoor food truck park, where guests can enjoy a casual, self-serve dining experience, like many other self-serve establishments in the area.
We understand your concerns and appreciate your feedback. Our goal is always to provide a unique and enjoyable experience, and we hope you’ll visit again to experience the variety and quality we strive for.
Best regards,
Pickle N Pins Team
Positive experience: Cool place. There’s one dude in the kitchen and he can’t keep up so the food takes forever.
Thank you, Jeff, for sharing your feedback.
We appreciate your compliment and happy to know that you decided to stop by and visit with us.
Regarding the kitchen staff, we want to let you know that we are actively seeking to hire additional members for our kitchen, and looking to expand our team to better serve our guests. We’re committed to improving our service and ensuring a smoother experience for everyone and we hope that you will allow us the opportunity to correct any delay you may have experienced as we bring new members on!
Thank you for your patience, and we appreciate your understanding as we work on enhancing our operations. We hope to see you again soon!
Fantastic experience: Pickles and Pins went above and beyond to make our staff holiday party on Friday, December 20, 2024, a memorable event! From start to finish, the customer service was exceptional. A special shout-out to General Manager Corey Duckworth, who was incredibly accommodating and ensured my staff had everything they needed to make the event a success. Corey’s attention to detail and willingness to go the extra mile didn’t go unnoticed. The food was absolutely delicious, and our team couldn't stop raving about it! The atmosphere was festive, and everything was well-organized, making it easy for us to relax and enjoy the day. Thank you, Pickles and Pins, for making our holiday celebration one to remember. We’ll definitely be back!
Hi, Leslie!
Thank you so much for your kind words!
It means a lot to us that your staff holiday party was such a success. We’re glad to hear that Corey and the team were able to make everything smooth and enjoyable for you. We’ll be sure to pass along your compliments to him—he takes pride in making sure events like yours go off without a hitch.
It’s awesome to hear the food was a hit, and we’re so happy the festive atmosphere helped everyone relax and have a great time. We loved hosting your team and can’t wait to welcome you all back for more memorable moments in the future! Cheers to more celebrations ahead!! Happy New Year!
Negative experience: i’m not going to lie, it’s a great place to take children for fun time. however, if you are coming here for food and drinks please think twice. the food is gross, flavorless to say the least, i think great value (walmart) is a wayyyy better brand for taste. I’m aware it’s bar food but it’s truly tasteless, cold… it taste like recycled food reheated. the frozen drinks are tasteless and for some reason everyone who works here seems to hate life. Opt for shots and come fed on a busy day, and probably you’ll have a great time!
Thank you for sharing your feedback with us. We want to take a moment to assure you that the quality of our food is something we take very seriously. Our steak is sourced from Sagrera Farms, a local provider known for their premium cuts and commitment to excellence. This ensures that every bite meets the high standards we’ve set for our menu.
We also want to clarify that our food is never recycled or reheated.
Each dish is prepared fresh with care and attention to detail to provide the best experience for our guests.
We’re sorry if your visit didn’t reflect the high quality and standards we aim to deliver. We value your feedback and we are partnering with our team regarding your visit. Please don’t hesitate to reach out if there’s anything further we can do to address your concerns. Your satisfaction is our priority!
Negative experience: The service is terrible. They seem completely understaffed even during a Saints game. The Duck Bowl was super fun.
Thank you, Leslie, for sharing your feedback. We regret to hear about your experience with our service and truly appreciate your patience. We're currently hiring to ensure we have the team needed, and replenished, to deliver the excellent service you deserve, even during busy times like Saints games.
We're happy to hear you enjoyed the Duck Bowl—
We’d love to learn more about your visit and the specific service issues you encountered, so we can address them directly. Please feel free to share more details with us. Your input helps us improve and we hope that you would give us the opportunity to correct these issues!
Fantastic experience: Had our company Christmas party here and let me tell you! We had so much fun. Corey was amazing and was very helpful when it came to working with my budget. I will absolutely be back and I know my team was happy to do something fun as well! Thanks for the great time!
Ashley, we are so pleased to hear that you and your company had a wonderful Christmas party with us. We are honored that you gave us the opportunity to host for you! Corey is awesome and we're so happy to have him apart of the team- We hope that you keep us in mind for your future gatherings! Come back and see us again soon.
Negative experience: I was surprised by the price charged to play padel ($60). I think this is high considering the playing surface is ok not great. It felt like playing on turf from the 90's. Other than that the atmosphere was great. Being the only place in Metairie to play padel we will be going back.
Hi, Jorge.
Thank you for your feedback about Padel. The turf surface for Padel has specific guidelines on the type of turf that the sport is played on. The sand on the surface is to help prevent injury and allows for consistent ball behavior but how much sand is used can vary from location to location. We accept feedback from our local players to adjust for those that frequent the courts. We’ve recently added more sand from when we opened because of this feedback.
Regarding pricing, there was nothing to really compare against in Louisiana because we are the only Padel courts around but in looking at Padel places throughout the country, we have seen court rentals go for much more and while that may be normal in some areas, we felt the price we settled with was fair and on the lower end of a lot of businesses we researched. There are multiple ways to get a cheaper price, however. If you come during our non-peak times the hourly rate is lower. Also, with monthly memberships, you would be able to drop the rental price by 50% every time you book. If you plan to play often, this is a great option to explore!
https://picklenpins.com/memberships/
We are glad to hear you are coming back and please continue to give us feedback!
Thank you,
Pickle N Pins
Fantastic experience: Great food great vibes and great bartenders
Thank you so much for the 5-star review!
We love to hear that our guests enjoy the vibes-- This is exactly the impression we want our guests to leave with. Thank you for visiting with us. We can't wait to socialize again soon!
Negative experience: You'd think for a place like this the owners and manager would listen to there employees…THEY DONT! They just throw yell commands at you without any actual logic being involved and when you start to involve logics & facts they run away from the conversation,dismiss you or act like your trying to take there positions and ALL you were doing was actually thinking and caring about the establishment.The manager never listens or hears his employees out which is bad when you realize the workers are the actual face of the building when you walk in, the owners ONLY want to talk to manager and not the actual employees (highly odd) and they dont even have a HR!!! i and other customers like myself see there’s alot of voices in that building that need to be heard that are just being dismissed (which is bad because a good bit of things they want/need to say is on behalf of customers, half of them coming to the employees simply because they were ignored by the manager initially) and last time i checked a manager isnt supposed to be playing in the arcade ,flirting with customers,and practicing his golf strokes in the middle of the building. And how do you hire a manager that doesn’t even want to be there he leaves mid-shift(sometimes early afternoon and is just gone majority of the time(which ends up causing even more of a problem in the building when hes the only one that can fix certain things ). DO BETTER PNP..DO BETTER!!!
Fantastic experience: The place has a lot for families and just dates.
Thank you, Mark, for your awesome 5-star review!!
We are happy to hear that you opinion on Pickle N Pins is exactly what we had in mind-- A place for families, but also a place for adults to just stop in and hang out! We are glad you had a great time and hope will come back and socialize with us again soon!
Fantastic experience: Such a cool place!
Shelby Alaina-- Such a person.
Negative experience: I’m extremely disappointed with my experience at Pickle N Pins in Metairie. My guest and I were refused entry because my guest is 20, and apparently, no one under 21 is allowed after 7 PM. This rule was not explicitly stated on the website, and had it been clear, we would not have wasted an hour on transportation. To make matters worse, they only refunded my payment as credit instead of refunding it to my account. The inconsistency in enforcing this rule is frustrating—I've seen under-21 patrons here after 7 PM before. The manager was rude, and the staff showed zero understanding of our situation. I expected better organization and customer service. Unfortunately, I won’t be returning unless this is adequately addressed and reconciled.
Hi, Axon.
We're sorry to hear that you were not satisfied with your visit at Pickle N Pins. We never want our guest to leave with a bad impression. We understand your frustration regarding the age restriction and the refund process.
We want to clarify that our website & pinned social media posts state both our operating hours and age restrictions. When booking a reservation online for any of our activities, it will include on our page that we do not issue refunds for age restrictions upon arrival, but we will issue a credit. We understand that these policies may be foreign to guests, as we are a relatively new establishment.
We are continuously working to expand our communication channels to ensure that all guests are aware of our policies before arrival. We do apologize for the inconvenience this may have caused you and your guests.
Negative experience: Bar tender was amazing. Ordered food that took 45mins to come out and it was cold and the grilled fish were rubbery. I went to the front desk to ask for assistance and no one was there. We saw the bad reviews and decided to come anyway. Don’t waste your money go somewhere else.
Hi, Ashley!
Thank you for taking the time to share your feedback with us. We are so glad to hear you had a positive experience with our bartender-- However, we would like to genuinely apologize for the delays and the issues you encountered with your food. This is definitely not the experience we aim to provide for our guests, and we completely understand your frustration. We will be addressing this with our team now to get clarification. Did you receive a text message when your food was ready?
We also apologize for the lack of assistance at the front desk. We will also touch in with our team regarding this, as well.
We’d love another chance to give you the experience you were hoping for. Please feel free to reach out to us directly so we can make it right!
Thanks again for your honesty,
The Pickle N Pins Team
Fantastic experience: What a GREAT place for family fun!!!! Food was delicious and our gang of 15 had an absolute BLAST!
Nanci, thank you so much for your 5-star review.
We are pleased to hear that you and your group had an incredible time with us and that you enjoyed the food! We hope that you guys come back and hangout with us again soon! Thanks for stopping in!
Negative experience: Does not let people in under the age of 17. They did not have this on the website. For a place that promotes being family friendly it’s not oh well at least Game On is better.
Hi, Shelby. Thank you for considering Pickle N Pins. We do apologize for the inconvenience you have experienced. We do want to clarify that we have our hours and age restrictions listed on our social media pages, website, and we have decals placed on both entrances of our building. We are an age 21+ venue after 7:00 on Fridays and Saturdays. We hope that you will allow us the opportunity to serve you!
Fantastic experience: Forget the games I just will go back for the tacos!! The best chicken and carne asada tacos I have EVER had!! Better than any Mexican restaurant!!
Hi, Brittnay! We are so happy to hear that you had a 5-star experience with us-
We may be partial but we have to agree... the Chicken and Carne Asada Street Tacos are the BEST
Thank you so much for the compliment! We can't wait to taco-bout your next visit!
Positive experience: The duck pin bowling was fun and it’s a laid back vibe. I wish we listened to music instead of hearing the boxing match for over three hours. I ordered what I thought to be 3 tacos for $6 but it was only one mini taco. The menu on the kiosk is misleading with a picture of three tacos but only get one. I don’t recall reading it was only one in the description on the kiosk but when you scan the bar code on the table, the menu looks totally different and it is specified there. Wish I would’ve known before purchasing a mini taco for six dollars. Literally one bite and it was gone.
Hi, Kenionne, thank you so much for taking the time to share your thoughts! We're really glad you enjoyed the Duck-pin bowling and the laid-back vibe of our venue.
We’re sorry for any confusion regarding the taco order.
To clarify, our prices are listed as (per taco); The price listed on our menu is for one taco. We try to make this as clear as possible on both the kiosk and our QR code menus, but we’ll review how the information is displayed to ensure it's more straightforward and to avoid any future misunderstandings.
As for the boxing match audio, we’ll certainly take your feedback into account when planning the atmosphere for future visits. We want everyone to enjoy the vibe, whether they’re there for activities, football games, boxing matches, and more!
Thanks again for your feedback, and we hope to see you again soon for a better experience!
Positive experience: Really fun concept! The atmosphere was lively and engaging, which made for an enjoyable outing overall. However, the prices felt a bit steep, especially for drinks—expect to pay over $6 for a domestic beer and over $8 for a craft option. My biggest disappointment, though, was the lack of basic amenities in the bathroom. For a place that seems geared toward families, it was surprising not to find a changing table or even a trash can in there. These small improvements would make a big difference, especially for parents.
Hi, Leland!
We're so glad you enjoyed the atmosphere and the friendly staff at Pickle N Pins! Thank you so much for your feedback-- We appreciate all feedback as this will only help us improve. We understand the frustration for the lack of changing table and trash cans in the restroom. We are taking this information into consideration, while also, forwarding the information throughout our entire team. We genuinely apologize for the inconvenience you experienced; We definitely want and aim for Pickle N Pins to make every family feel welcomed!
We hope to see you again soon and provide you with an even better experience.
Positive experience: It’s a nice place really big & I love the way everything is set up.However when we ordered the food on the kiosk the street tacos on there has a picture of three street tacos .I got the text saying my food was ordered however i never received the text saying my food was ready UNTIL we got ready to leave.Then there were only one taco sitting on a pan .The man said yes it’s one taco for 5 dollars even though the picture shows three that is false advertisement.
Thank you, Justine, for sharing your feedback with us!
We're so happy to hear that you enjoyed our layout and setup.
We would like to apologize for any confusion regarding the price of our street tacos, and also, for a technical issue within our system that did not communicate that your food was ready for pick-up at the counter. Our menu indicates that the price listed is per taco, but we definitely understand that images can sometimes create a visual misunderstanding.
We do appreciate you bringing this to our attention as we review our kiosk to ensure there is not additional information needed.
We hope you’ll give us another opportunity to provide you with the full Pickle n Pins 5-star experience!
Negative experience: Had to cancel my reservation this past monday, unfortunately. However, I cancelled well before 2 hours of my reservation but my card was still charged, and I have not been able to get a hold of anyone via phone any time of the day
Hi, Hayden. We sincerely apologize for this inconvenience!!
We are reaching out to someone now in order to assist you. Could you please DM us your contact information?
Negative experience: They need more staff !!! The bar is a disaster
Hi, Carlos-
We want to apologize for any inconveniences that you have encountered during your visit.
We are diligently working on filling in any of the gaps within our staff and regret to hear that this has affected your visit with us.
We hope that you give us the opportunity to correct these issues for you- We definitely want to change the impression and unsatisfactory that you left with.
Thank you for sharing.
Negative experience: I attended the grand opening of Pickle n Pins on 10/16/24 and was extremely disappointed by the treatment I received. I arrived early and asked the front desk about the transition between the free pickleball time and the private event from 7-9 pm. The staff seemed unsure but said it would be obvious if we needed to clear the building. While enjoying a game around 6:45 pm, I was approached by Emily and two male staff members who were standing on the outside of the court for about 10 minutes without saying anything. They then approached me to tell me there was a private event at 7 pm and that we had to get off the court, although I was already on the list for the event. I advised her that I was in fact here for the event and was confused why I had to get off the court if there weren’t pickleball sign ups and no one was waiting. She confirmed I was on the list and I asked her who was waiting because I didn’t see anyone present and she said well I guess no one. What made this encounter worse was that none of the other courts were approached in the same way, this seemed like a very targeted situation. Emily’s approach was accusatory, and her lack of customer service, especially for a new business, was disappointing. Instead of asking if I was there for the private event, she made assumptions, and this left a sour taste. I planned to purchase two memberships but walked out without spending a dime. To make matters worse, I called the next day (10/17) to speak with a manager, was put on hold for 10 minutes, and was told a manager was not available. I left my information and still haven’t heard back. I called again today, 10/22, held for 15 minutes with no resolution. This review is my last resort after receiving no follow-up. As a new establishment trying to attract pickleball player memberships, this is not a good look! Especially because we have other options such as The ExchangeNOLA and can receive better service. Update- As of 10/30/24 I still haven’t heard from anyone in management, per their reply below. Terrible way to do business!
Hi, Shauntrice. Thank you for taking the time to share your experience with us. We genuinely apologize for the disappointment you encountered during your visit to Pickle N Pins, especially during our grand opening.
Our staff walked around the facility to check in with the remaining guests after the designated time, ensuring everyone was informed about the transition from the public to the private event as well as confirming our guest list. We apologize if our communication regarding the private event led you to feel targeted, and we deeply regret that this was the impression received. We strive to treat all our guests with respect and care, and we are sorry if this was not reflected during your encounter.
Regarding your attempts to reach a manager, we sincerely apologize for the lack of follow-up. This is not how we want to treat our valued guests, and we are actively addressing these communication issues internally to ensure they are resolved promptly moving forward.
We truly value your feedback, as it helps us improve as we navigate our new opening. Our team is aware of this issue and will be reaching out to you directly today with the contact information that you gave us on the 17th.
Thank you for giving us a chance to address your concerns. We hope to see you again and provide you with the experience we strive for.
Warm regards,
The Pickle N Pins Team
Edited: 10/30/2024-
Shauntrice, we sincerely apologize that no one has contacted you regarding this, yet. We have reached out to our team about this and they will be contacting you this morning.
Negative experience: I don’t love giving 1 star reviews, but I felt like every good thing about this place was negated by something else. My wife and I had food, drinks, bowled, and had issues with each. We first ordered food on kiosks and entered my phone number to be texted when it was ready. Instantly got a confirmation text, but 20+ minutes later and still no “food is ready” text. I went up to the counter to see our food already sitting there (not sure how long) so I asked why I never got the “ready” text and got an “it’s the system” excuse (even though the system was able to send me a confirmation text with my order number). Next, we didn’t know how to start bowling so we found the front desk and they informed us that there is no Bay 15 that we signed up for. That’s just a way the system recognizes Bay 8 I guess? No matter, we went over to our bay which wasn’t ready and working at our reservation time. I asked an associate for help and was told the system had just rebooted and she would look into it and let me know how to proceed. 11 minutes later my wife had to go find her and finally got the bay working. The bowling itself wasn’t bad, I can see the appeal to some. Finally, we had also gotten two rounds of drinks from different bartenders. Don’t do that because apparently they can’t close your tab at once and I had to close out different transactions because I was told the bartenders have “different numbers”. It doubled the time I had away from bowling over what I think is silliness to be quite honest. Overall, regardless of what I feel this place could become, it’s rough whenever you spend $100 on bowling, food, and drinks for 2 and every facet has problems.
Dion,
We sincerely apologize for the issues you experienced. We understand how frustrating it is not to receive the food readiness text or be notified that your food was ready, and to find your order waiting without notification. We're currently reviewing our systems to improve communication and prevent this from happening again.
We also regret the confusion and delays within your bowling reservation. We know how frustrating it can be to wait for assistance, and we're enhancing our training to make our team more proactive and efficient.
Lastly, we acknowledge that the drink transaction issues added to your frustration. We’re addressing this with our bartending staff to simplify the process. Thank you for your patience as we work to improve.
Positive experience: The games, atmosphere and people that work here are awesome! The only problem is that it seemed understaffed. The employees were super nice and helpful but were busting their butts and seemed like they could use more employees. One poor employee said they were there for 12 hours today and had to be back early in the morning. They were tired but still very sweet and helpful!
Hi, Stephanie. Thank you for your review of Pickle N Pins! We love to hear that you enjoyed our games, atmosphere, and staff.
We appreciate your feedback regarding the staffing levels. We aim to provide excellent customer service and a positive experience for all our guests; We have been working to ensure that we have adequate staffing for our team and guests.
Thank you for your understanding and support. We hope to see you again soon!
Sincerely,
The Pickle N Pins Team
Fantastic experience: I had a blaaaaaaaassssssst! Omg. The food, the drinks, the atmosphere.
Hi, Kaheem. Thank you so much for visiting Pickle N Pins. We appreciate you stopping by to share your feedback with us! We are ecstatic to hear that you had such a great time and enjoyed the food, drinks, and atmosphere! It sounds like you achieved to Sip. Serve. Socialize!
Positive experience: Food was great, a little expensive. I think we liked the duckpin bowling and the interactive dart board the most. I recommend the dart board for everyone to try. Many different games to play on there. Arcade is expensive, 2$ per arcade game.
Thank you, JJ, for visiting and sharing your feedback with us. We are happy to hear that you enjoyed Krazy Darts and Duckpin bowling-- These are definitely a favorite of ours as well! We will take your feedback regarding the price of food and the arcade games into consideration and review. We hope to see you come back and enjoy the fun with us again soon.
Fantastic experience: Had my first pickleball experience at the newly opened spot, and it was fantastic! The place was spotless, the staff super friendly, and the food was surprisingly good. Perfect place to hang out with friends and get active—there’s plenty to do!
Hi, Justin! Thank you for your awesome compliments- We are ecstatic to hear that you enjoyed your first visit with us and consider us to be the perfect place to hangout with friends, while staying active! We can't wait for you to serve and socialize with us again soon
Fantastic experience: This place was great. They have a great staff and all brand new, Clean equipments. Great Food and good Vibes. Prices are reasonable
Thanks very much, Heshan, for your great review! We are so happy to know that you had a 5-star experience with us- Thank you for mentioning our staff's awesome customer service and how amazing the food is. Please come back and socialize with us again soon!
Fantastic experience: Amazing place it was a lot of fun. The food could be a little better but everyone there was so friendly. The place was very clean.
Hi, Olivia! Thank you so much for your 5-star review. We are pleased to hear that you had a great time at PNP and that our staff offered great customer service! Come back and join in on the fun again soon!
Fantastic experience: Amazing location! Loved the atmosphere, they did a phenomenal job with this place. The staff goes above and beyond for you, and we had a great time playing pickleball! Food could be a little better, but my sliders were great!
Hi, Nina. Thank you so much for your 5-star review. We are pleased to hear that you had a great time and enjoyed the atmosphere at PNP! Come back and visit with us again soon
Positive experience: I visited on the opening day and had a good time playing pickleball. The atmosphere is top-notch. The spacious courts and general area make it a great spot whether you’re looking to play or just have a good time with friends. Definitely one of the better spots I’ve seen for a casual hangout. The service was excellent as well. The staff were friendly and attentive, adding to the overall positive vibe of the place. However, the food left more to be desired. I was expecting something closer to Walk-On’s level, but unfortunately, it fell short in terms of both flavor and quality. The pictures on the menu were not accurate to the actual food. If they step up the food game, this place would be an all-around winner. Next time I’d like to try some of the other games available (darts, bowling, axe throwing).
Hi, Anthony.
Thank you so much for your thoughtful 4-star review! We love hearing that you had a great time playing pickleball and enjoyed the atmosphere and friendly service at PNP. It’s awesome to know that you found our space perfect for hanging out with friends.
We genuinely appreciate your feedback on the food. Your insights will help us elevate the dining experience as we prepare for our Grand Opening soon.
We can’t wait to see you again—definitely give the darts, bowling, and axe throwing a try! Thanks for being apart of our first guests to enter PNP!
Best,
The Pickle N Pins Team
Positive experience: Went here with friends on their first day open for pickle ball and hanging out. It was a super nice place and everyone was so friendly. We ordered mozzarella sticks, pizza, quesadillas, sliders, chicken tenders and fries. The food left more to be desired but I definitely think they can approve and tweak. Our favorites were the sliders and quesadillas. My pizza needed more sauce and the peppers and onions on top could be cooked longer. Everything was also fairly priced. We will definitely be back and I’m excited to try more menu items.
Hello, Ana. Thank you for your review of Pickle N Pins! We're thrilled to hear that you enjoyed our new location and had a positive experience with our staff.
We appreciate your feedback on our food. Your suggestions regarding the pizza and quesadillas are valuable to us as we continue to refine our menu and improve our dining experience. We're committed to providing delicious and satisfying food to our customers.
We hope you'll visit us again soon and try more of our menu items. Thank you for choosing Pickle N Pins!
Sincerely,
The Pickle N Pins Team
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